Resolve Issues with Comments and Attachments
Administrators can require team members to provide comments and/or attachments when marking issues as resolved. This ensures proper documentation, accountability, and audit trails for issue resolutions.
Configuration Modes
Admins can choose from three modes in Settings → General Settings → Issue Tracker Settings → “Resolve issue with comments”:
| Mode | Comment | Attachment | Best For |
|---|---|---|---|
| No Requirements (Default) | - | - | Quick resolutions, low-risk issues |
| Comment Required | Required (10-250 chars Admin, 1+ char Mobile) | Optional (up to 10) | Process issues needing explanation |
| Comment + Attachment Required | Required | Required (1-10 files) | Safety, quality, compliance issues requiring proof |
Changes apply immediately across both Admin and Mobile apps.
How to Resolve Issues
Admin Web Application
The resolution modal appears when changing status to “Resolved” in any of these locations:
- Table View: Status dropdown
- Kanban View: Drag to “Resolved” column or status dropdown
- List View: Status button in details panel
- Issue Details Page: Status button in header
- Bulk Edit: Select multiple issues → Bulk Actions → Edit → Change status
Note: In bulk edit, the same comment and attachments apply to all selected issues.
Auditor Mobile App
Resolve issues from:
- Quick Resolve Button: Tap “Resolve This Issue” at bottom of issue details
- Status Dropdown: Details tab → Status field → Select “Resolved”
- Bulk Edit: Long-press to select multiple → Edit icon → Change status → “Update Issues”
Note: In bulk edit, one comment and attachments apply to all selected issues.
Resolution Modal Fields
Admin Web Application
Comment with Optional Attachment:
Comment with Required Attachment:
Comment Input:
- Admin App: 10-250 characters required
- Mobile App: 1-250 characters required (with live counter, @mentions support)
Attachments:
- Optional mode: 0-10 files allowed
- Required mode: 1-10 files minimum
- Admin App: Images (.gif, .jpg, .jpeg, .png), Documents (.pdf, .doc, .docx, .xls, .xlsx, .csv), Videos (.mp4, .mov, .avi), 7 MB max per file
- Mobile App: Photos, Documents, Videos via Camera, Gallery, Document Picker, or Video Recorder
Submit Button: Disabled until all required fields are completed and uploads finish.
Auditor Mobile App
Comment with Optional Attachment:
Comment with Required Attachment:
Validation Rules
Comments:
- Admin: 10-250 characters
- Mobile: 1-250 characters
- Errors shown for too short/long entries
Attachments:
- Optional: 0-10 files
- Required: 1-10 files minimum
- Unsupported formats rejected with error
- File size limits enforced
Example Workflow
Scenario: Organization requires comment + 1 attachment
- User taps “Resolve This Issue”
- Confirms resolution in alert
- Modal opens: “Please provide details about the resolution”
- User enters comment: “Replaced the rubber seal on the freezer door. Tested multiple times - now sealing properly.” (84/250 characters)
- Submit button stays disabled until attachment added
- User adds photo via camera
- Photo uploads successfully
- Submit button becomes enabled
- User taps “Submit”
- Issue status changes to “Resolved” with documented evidence
Additional Information
Languages: Available in English, Spanish, Indonesian, Khmer, Korean, Portuguese, Thai
Other Status Changes: The “Blocked” status always requires a comment. Other statuses don’t require comments or attachments.
Platforms: Works across Admin Web Application and Auditor Mobile App